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Frequently asked questions
Got questions? We've got answers! Dive into our FAQs for a thrill ride through all our most common queries.
When will I receive my order?
Online orders are shipped out from our roastery in Brunswick East. We endeavor to dispatch all orders within 48hrs of ordering. Orders are sent out via Australia Post, please allow 3-5 business days for delivery. You will receive tracking information via Australia Post once your order has been sent.
Do you do returns?
We do not offer returns for “change of mind” through our online store, however if your order has arrived incorrect or damaged please email us at contact@contrabandcoffeetraders.com and we will arrange a replacement.
Do you have an in-person showroom to see the products?
Yes! You can visit our roastery/cafe in Brunswick East, Melbourne and experience our products through our aroma table or by enjoying a coffee in house. We’re open 7 days a week.
Do you ship internationally?
We do not offer shipping internationally through our online store, however if you are after something specific please reach out to us at contact@contrabandcoffeetraders.com and we will do our best to accommodate your request.
Can you grind the coffee for me?
Yes. You can select your required grind setting on the product page on our online store. If you have purchased coffee online or in-store and you require it ground, feel free to bring it back to either of our locations and we will happily grind it for you. Unfortunately we are unable to accommodate grinding coffee from other coffee producers.
Do you do wholesale supply?
Absolutely! We love our extended Contraband family and are always happy to welcome newbies. If you have a cafe or business with dedication to quality and sustainability we’d love to hear from you. You can reach out via our wholesale page, or at wholesale@contrabandcoffeetraders.com